Privacy Policy

Cobbler's Lane is committed to protecting the privacy of our website visitors and customers. The team at Cobbler's Lane are humans and customers of this and other internet sites. We fully appreciate the importance of having our own privacy protected on the internet and and we respect your right to have the same privacy. 

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

We will not disclose information about our customers to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling. We will only otherwise disclose your information where we have your expressed permission to do so.

We will not sell your name, address, e-mail address, telephone number, credit card information or personal information to any third party.

 

If you have made a purchase from our store we may contact you with essential service messages to keep you updated on the status of your order. We may also pass limited contact details to logistics partners in order to facilitate delivery.

In addition to these essential service messages, we may occasionally update you on our latest products, news and special offers via e-mail, post or telephone.

All Cobbler's Lane subscribers have the option to opt-out of receiving marketing communications from us. If you do not wish to continue to receive marketing from us click on the unsubscribe link in any email communications which we might send you. Once you unsubscribe, you will no longer receive any updates from Cobbler's Lane, including new product launches, subscription discounts etc.

We may disclose aggregate, anonymised statistics about the number of visitors to our website or number of purchases made to help us grow the business and ensure we are catering to our customers needs. We may use an independent measurement and research company to gather data regarding the visitors to this website on our behalf using cookies and code which is embedded in the site. Both the cookies and the embedded codes provide statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors' screen settings and other general information. Cobbler's Lane uses and stores this type of information, as with that obtained from other cookies used on the site, to help it improve the services to its users. 

Unfortunately, the transmission of information via the Internet is not completely secure. We will do our best to protect your personal data, but cannot guarantee the security of data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Payment Methods

 

- Credit / Debit Cards
- PAYPAL

- Offline Payments

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