Shipping Policy
Firstly, thanks for supporting this little label. We love a happy customer and we want you to be completely satisfied with your purchase, therefore we strongly encourage you to email us with any prior questions or concerns. Our contact email is cobblerslane2018@gmail.com We answer emails Monday- Friday and you’ll always receive a response within 24 hours.
Shipping
Your package will be dispatched within 1 working day from when we receive your order. As soon as your package is with the courier we will send you the tracking code to the email address used for the purchase. For shipping queries please contact our customer care team at cobblerslane2018@gmail.comOrders within Ireland - you will receive your order within 3-5 working days. within the EU - you will receive your order within 4 -8 working days. If you are in a bit further away, please allow up to 14 working days.
Return & Exchange Policy
Please familiarise yourself with our store policy regarding returns and exchanges before you make your purchase.
Please make sure your items are returned new and unused. When trying on, please be mindful not to stretch or mark the clothes. Items that do not meet our policy will not be accepted and will be sent back to you.
With all returns we refund /issue store credit less the initial cost of shipping of your item. This includes items purchased with free shipping. Return shipping costs are at buyers expense.
Returned items must be posted back to us within 10 days of delivery, and arrive back in original condition, unworn and with original tags, or we reserve the right to refuse return. *Please note, if you fail to start your return within this time frame, we are not liable for processing your return.
Once we have received your package, your refund will be processed within 10 business days. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days). Original shipping charges are non-refundable.
Cobbler’s Lane reserves the right to deny any return if the merchandise returned does not comply with our Returns policy.